Nicole Shust in

Nicole Shust

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Program Manager, Workforce Planning at Electronic Arts (EA)
📍 Victoria, British Columbia, Canada

Nicole is an enterprise technology and people leader working as a Program Manager for Workforce Planning at Electronic Arts (EA). Her career is built on IT service management, with extensive experience at Rogers and Shaw Communications. She is an expert in Agile methodologies, holding PRINCE2, ITIL v4, and CSPO certifications.

She has supported charitable causes, with public records indicating she has been a donor to YWCA Canada, an organization focused on advancing gender equity, ending gender-based violence, and providing employment programs for women.

Colleagues have described Nicole as a "remarkable leader and mentor" with an exceptional ability to guide teams using her strategic vision and personal touch.

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Experience
8 Years
Current Role
Program Manager, Workforce Planning
Job Level
Middle
Location
Victoria, British Columbia, Canada
Personality Overview

How Nicole shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Nicole cares about

Agile Methodologies
Has over six years of experience leading large agile teams with Scrum and DevOps, supported by her PRINCE2 Agile Expert and CSPO certifications.
IT Service Management
Possesses deep expertise in the ServiceNow platform from her leadership roles in QA and environment management at both Rogers and Shaw Communications.
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Career

Work history

2-2024
Program Manager, Workforce Planning
Electronic Arts (EA)
4-2023 - 7-2023
Team Lead, QA & Environment Mgmt, Service Management Platforms (ServiceNow)
Rogers Communications
9-2020 - 7-2023
Team Lead, QA & Environment Management SMP (ServiceNow)
Shaw Communications
9-2019 - 9-2020
Release Manager (ServiceNow)
Shaw Communications
8-2016 - 9-2019
Business Analyst, Workforce Management
Shaw Communications
In the press

Media appearances

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Education
Education details unavailable
Camosun College
Education details unavailable
RRC Polytech
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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