Nicole Shust

Go-getter
DISC Type : d

Program Manager, Workforce Planning at Electronic Arts (EA)

Victoria, British Columbia, Canada

Overview

Nicole is an enterprise technology and people leader working as a Program Manager for Workforce Planning at Electronic Arts (EA). Her career is built on IT service management, with extensive experience at Rogers and Shaw Communications. She is an expert in Agile methodologies, holding PRINCE2, ITIL v4, and CSPO certifications.

She has supported charitable causes, with public records indicating she has been a donor to YWCA Canada, an organization focused on advancing gender equity, ending gender-based violence, and providing employment programs for women.

Colleagues have described Nicole as a "remarkable leader and mentor" with an exceptional ability to guide teams using her strategic vision and personal touch.

Personality Overview

Decisive

Self-Confident

Direct & Candid

They respond well to confident salespeople.  They can be nudged to make faster decisions by offering what they value. They care equally about the product and its potential impact.

Topics They Care About

Agile Methodologies
Has over six years of experience leading large agile teams with Scrum and DevOps, supported by her PRINCE2 Agile Expert and CSPO certifications.
IT Service Management
Possesses deep expertise in the ServiceNow platform from her leadership roles in QA and environment management at both Rogers and Shaw Communications.
Workforce Planning
Her current role at Electronic Arts involves developing and implementing processes to improve forecasting and reporting for the company's operational workforce.

Media Appearances

Nicole has no verified media appearances

Work History

2-2024
Program Manager, Workforce Planning at Electronic Arts (EA)
4-2023 - 7-2023
Team Lead, QA & Environment Mgmt, Service Management Platforms (ServiceNow) at Rogers Communications
9-2020 - 7-2023
Team Lead, QA & Environment Management SMP (ServiceNow) at Shaw Communications
9-2019 - 9-2020
Release Manager (ServiceNow) at Shaw Communications
8-2016 - 9-2019
Business Analyst, Workforce Management at Shaw Communications

Education

Education details unavailable from Camosun College
Education details unavailable from RRC Polytech

More Information

Social Presence :

Prographics :

Exp : 8 Location : Victoria, British Columbia, Canada Job Level : Middle Designation : Program Manager, Workforce Planning at Electronic Arts (EA)
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Insights For Selling To Nicole

During A Call Or A Meeting

DO's

  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Be crisp while making the pitch

DONT's

  • Avoid long winding pitches, stay objective
  • Avoid repeating yourself or making generalizations
  • Don’t expect them to change their mind quickly if they say no once

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nicole is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Nicole

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Nicole move?

  • Their decision making speed is somewhere in the middle.
  • Can Nicole take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Nicole

Personality Compatibility


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