Nina Hancock in

Nina Hancock

Pioneer · DISC type DSI
Director, Customer Success at Confirm
📍 Temecula, California, United States

Nina Hancock is a customer-focused Director of Customer Success at Confirm, with over a decade of experience in B2B SaaS at companies like Microsoft and Culture Amp. A graduate of The London School of Economics, people who have worked with her describe her as organized, hard-working, and compassionate.

Inspired by her own personal journey, Nina became a certified Trauma-Informed Coach and Brainspotting Practitioner. She is passionate about helping others overcome similar experiences and is dedicated to promoting mental wellbeing in both personal and professional settings.

Unique fact: She is a certified Brainspotting Practitioner, using her skills to help clients with somatic healing practices.

Read the full overview →
Current Role
Director, Customer Success
Location
Temecula, California, United States
Personality Overview

How Nina shows up

Driven But Considerate
Dynamic But Sincere
Decisive But Friendly

They have the unique ability to win both love and respect from their team (or outsiders) They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed If they are convinced, they can become very strong champions for your product

Priorities

Topics Nina cares about

Customer Success Strategy
Has over 10 years of experience leading customer success teams, designing playbooks, and developing retention strategies at top B2B SaaS companies like Microsoft and Culture Amp.
Trauma-Informed Coaching
Is a certified Trauma-Informed Coach and Brainspotting Practitioner, inspired by her own healing journey to help others overcome past trauma.
+5 more topics Login to view topics
Career

Work history

3-2025
Director, Customer Success
Confirm
2-2025 - 3-2025
Senior Staff Customer Success Manager
Confirm
10-2023 - 3-2025
Customer Engagement Strategist (Microsoft)
Prime 8 Consulting
11-2022 - 6-2023
Senior Customer Success Manager
Forma
6-2017 - 6-2020
Manager, Customer Success - EMEA
Culture Amp
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2007 - 2008
MSc
The London School of Economics and Political Science (LSE)
2003 - 2006
BSc
The London School of Economics and Political Science (LSE)
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Nina. Free, 10 seconds.