Nina Hancock in

Nina Hancock

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Director, Customer Success at Confirm
📍 Temecula, California, United States

Nina Hancock is a customer-focused Director of Customer Success at Confirm, with over a decade of experience in B2B SaaS at companies like Microsoft and Culture Amp. A graduate of The London School of Economics, people who have worked with her describe her as organized, hard-working, and compassionate.

Inspired by her own personal journey, Nina became a certified Trauma-Informed Coach and Brainspotting Practitioner. She is passionate about helping others overcome similar experiences and is dedicated to promoting mental wellbeing in both personal and professional settings.

Unique fact: She is a certified Brainspotting Practitioner, using her skills to help clients with somatic healing practices.

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Current Role
Director, Customer Success
Location
Temecula, California, United States
Personality Overview

How Nina shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Nina cares about

Customer Success Strategy
Has over 10 years of experience leading customer success teams, designing playbooks, and developing retention strategies at top B2B SaaS companies like Microsoft and Culture Amp.
Trauma-Informed Coaching
Is a certified Trauma-Informed Coach and Brainspotting Practitioner, inspired by her own healing journey to help others overcome past trauma.
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Career

Work history

3-2025
Director, Customer Success
Confirm
2-2025 - 3-2025
Senior Staff Customer Success Manager
Confirm
10-2023 - 3-2025
Customer Engagement Strategist (Microsoft)
Prime 8 Consulting
11-2022 - 6-2023
Senior Customer Success Manager
Forma
6-2017 - 6-2020
Manager, Customer Success - EMEA
Culture Amp
In the press

Media appearances

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Education
2007 - 2008
MSc
The London School of Economics and Political Science (LSE)
2003 - 2006
BSc
The London School of Economics and Political Science (LSE)
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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