Nupur Thakur in

Nupur Thakur

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SVP Post Sales Practice at Trantor
📍 San Francisco Bay Area, United States

Nupur Thakur is a Customer Success leader and the Founder & CEO of SuccessPulse. io, specializing in leveraging AI to scale SaaS solutions. A graduate of UC Berkeleys Haas School of Business, she has driven over $10B in new revenue. People who have worked with her describe her as enthusiastic, technically deep, and pragmatic.

Outside of her primary roles, Nupur is an active member of professional communities like Sidebar and Women of Customer Success. During her MBA, she was a Berkeley Board Fellow, a program that places students on non-profit boards, indicating an interest in community engagement and governance from early in her career.

Unique fact: Nupur has orchestrated over 20 successful global product launches while leading large-scale portfolio transformations.

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Experience
28 Years
Current Role
SVP Post Sales Practice
Job Level
Leadership
Location
San Francisco Bay Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Nupur cares about

AI in Customer Success
Her company, SuccessPulse, is built around this premise, and she speaks at events about applying AI to solve customer success challenges.
Go-to-Market Strategy
As a Senior Advisor for Chasm Institute, she specializes in helping technology companies move from early adopters to mainstream market success.
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Career

Work history

1-2025
SVP Post Sales Practice
Trantor
8-2024
Founder & CEO
SuccessPulse
6-2024
Senior Advisor
Chasm Institute LLC
4-2024
Member
Women of Customer Success
9-2023
Founding Member
Sidebar
In the press

Media appearances

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Education
Master of Business Administration (MBA)
University of California, Berkeley, Haas School of Business
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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