Olga Guseva, CCXP, RTP in

Olga Guseva, CCXP, RTP

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Управляющий партнер at Integria Consult
📍 St Petersburg, St Petersburg City, Russia

Olga Guseva is an internationally recognized customer experience expert and the Managing Partner at Integria Consult. Holding a Ph. D. and an MBA, she is a bestselling author and a leading authority on transforming business culture. People who have worked with her describe her as intelligent, positive, and passionate.

Outside of her professional work, Olga is a proud mother and wife. She believes her greatest source of insight comes from simple observation, finding value and learning opportunities in the amazing things that happen every day. This philosophy of mindful awareness fuels her professional creativity and expertise.

Unique fact: Olga is one of the few CXPA (Customer Experience Professionals Association) recognized trainers in the world.

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Experience
14 Years
Current Role
Управляющий партнер
Job Level
Leadership
Location
St Petersburg, St Petersburg City, Russia
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Olga cares about

CX Transformation
Her core focus is on implementing customer experience strategies that create measurable business results and foster customer-centric culture within large organizations.
Global CX Leadership
She serves as a judge for multiple international CX awards and holds leadership roles in European and global CX councils, shaping industry standards.
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Career

Work history

5-2017
Управляющий партнер
Integria Consult
8-2015
Founder
How2Russia
1-2013
Marketing Strategy Expert
Independent Consultant and Coach
10-2013 - 12-2014
CMO
Greenway
7-2010 - 6-2014
Managing partner in Russia
Leads Corp
In the press

Media appearances

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Education
1999 - 2001
MBA
Binghamton University
1997 - 1999
Ph. D.
St. Petersburg State University of Economics and Finance
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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