Olivia is a customer-centric leader with over a decade of experience in scaling high-impact programs for major companies like Walmart and AAA. A graduate of Queens University and Parsons School of Design, she specializes in membership strategy and enhancing customer experiences, having scaled Walmart+ InHome from a pilot to a national program.
After several years helping launch and grow Walmart+ InHome, Olivia recently took some time off to welcome her daughter into the world. She has since transitioned into her new role at AAA, where she is building out member lifecycle and personalization functions from the ground up.
She was instrumental in scaling the Walmart+ InHome delivery service to be available to over 62 million customers.
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