Olivia Neal in

Olivia Neal

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Director, Government Strategy - Worldwide Public Sector at Microsoft
📍 Ottawa, Ontario, Canada

Olivia is an expert in public sector digital transformation, with 14 years of experience in the UK and Canadian governments before her tenure at Microsoft. She recently left her role as Director of Government Strategy. She studied International History and Politics at the University of Leeds and founded Microsofts Public Sector Center of Expertise.

Olivia is passionate about helping public servants use digital tools to achieve better outcomes. She hosted the Public Sector Future podcast, sharing success stories and lessons from government change-makers around the world. Her recent focus has been on the implications and opportunities of AI agents for public services.

She was recognized in Apoliticals 2018 list of the worlds 100 most influential people under 35 in government.

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Experience
19 Years
Current Role
Director, Government Strategy - Worldwide Public Sector
Job Level
Mid-senior
Location
Ottawa, Ontario, Canada
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Olivia cares about

AI in Government
Her recent work and shared content focus heavily on AI adoption in the public sector, including AI agents, Copilot, and governance frameworks like OpenClaw in China.
Agentic Technology
She has been exploring the concept of an "agentic state," co-authoring articles on how AI agents can transform public services and the associated risks.
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Career

Work history

7-2024
Director, Government Strategy - Worldwide Public Sector
Microsoft
5-2021 - 8-2024
Director of the Public Sector Center of Expertise
Microsoft
5-2020 - 5-2021
Director, Digital Transformation - Worldwide Public Sector
Microsoft
6-2017 - 5-2020
Director General, Digital Change
Treasury Board of Canada Secretariat
8-2015 - 6-2017
Deputy Director, Standards Assurance (Senior Civil Servant)
Government Digital Service
In the press

Media appearances

Lessons from a year of ‘Public Sector Future’. Featured in Microsoft WWPS Blog
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Industry Innovations: In conversation with Microsoft's Olivia Neal. Featured in YouTube
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Education
2003 - 2006
International History and Politics
University of Leeds
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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