Omar Graves in

Omar Graves

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Senior Manager IT Service Desk at Mercer Advisors
📍 Washington DC-Baltimore Area, United States

Omar Graves is the Senior Manager of IT Service Desk at Mercer Advisors, leveraging a background that includes studies at Kaplan University and ECPI University. He has extensive experience managing IT teams and projects. Colleagues consistently describe him as conscientious, knowledgeable, and dedicated, with strong problem-solving skills.

Omar is actively involved in the professional IT community, particularly with the HDI Capital Area chapter. He frequently promotes educational events on topics like leadership and IT Service Management. He is also passionate about fostering a positive and supportive company culture for his team.

He was recently nominated for the HDI Capital Area’s “Best Officer of the Year” award.

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Experience
31 Years
Current Role
Senior Manager IT Service Desk
Job Level
Middle
Location
Washington DC-Baltimore Area, United States
Personality Overview

How Omar shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Omar cares about

IT Service Management
Actively promotes and participates in events focused on improving IT Service Management (ITSM) solution adoption within his professional network.
Team Leadership
His career history shows a steady progression into management, and he actively posts about creating a supportive, family-oriented team culture.
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Career

Work history

4-2022
Senior Manager IT Service Desk
Mercer Advisors
1-2022 - 4-2022
Cyber Operations Program Manager
Edelman Financial Engines
6-2019
Security & Infrastructure Manager
Edelman Financial Engines
3-2018
IT Help Desk Manager
Edelman Financial Services
2-2013
Helpdesk Supervisor
Edelman Financial Engines
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2007 - 2010
Bachelors
Kaplan University
1993 - 1995
Associate
ECPI University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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