Paloma Costa in

Paloma Costa

Inquirer · DISC type cd
Supervisora de cobrança at Brisanet Telecomunicações
📍 Rio Grande do Norte, Brazil

Paloma Costa is a Collections Supervisor at Brisanet Telecomunicações, specializing in customer service and people management. With a background in pedagogy from FACEP, she excels in leading teams, monitoring performance indicators, and developing professionals to achieve company goals.

She is passionate about continuous learning and professional development. Paloma actively pursues and shares her achievements in obtaining micro-certifications in subjects like Leadership, Emotional Intelligence, and Organization and Productivity from Descomplica Faculdade Digital, demonstrating a strong commitment to self-improvement.

Her unique combination of a degree in Pedagogy with expertise in collections and team leadership allows her to bring a distinct, human-centered approach to her role.

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Experience
5 Years
Current Role
Supervisora de cobrança
Location
Rio Grande do Norte, Brazil
Personality Overview

How Paloma shows up

ROI Conscious
Hard To Convince
Demanding

They respond well to confident salespeople. They don’t always try to control the conversation but neither do they like yielding it fully. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Priorities

Topics Paloma cares about

People Management
Her purpose is to lead, inspire, and train great professionals, supported by a background in pedagogy and a certification in People Management.
Customer Advocacy
Experienced in resolving complex customer complaints from channels like Procon and Anatel, focusing on retention and service quality.
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Career

Work history

2-2024
Supervisora de cobrança
Brisanet Telecomunicações
4-2021 - 2-2024
Líder de cobrança
Brisanet Telecomunicações
7-2020 - 3-2021
Atendente de retenção
Brisanet Telecomunicações
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2017 - 2020
pedagogia
FACEP - Faculdade Evolução Alto Oeste Potiguar
3-2024 - 9-2024
Pós-graduação
Descomplica
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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