Patrice Woodard in

Patrice Woodard

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Director of Client Operations at Total Family
📍 Baltimore, Maryland, United States

Patrice Woodard is the Director of Customer Operations at Engage with Skills Training Programs, specializing in customer experience and program coordination. With a background in client services and a Certificate in Project Management from the University of Delaware, she is known for being resourceful, detail-oriented, and a thoughtful problem-solver.

Her history includes significant leadership as the former President and Vice President of Service for the Alpha Phi Omega National Service Fraternity. Patrice shows a strong commitment to community causes, expressing interest in organizations like the Alzheimers Association and those promoting family and child wellness.

Unique fact: She transitioned her career from a Staff Accountant focused on finance and taxation to a leader in customer operations.

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Experience
16 Years
Current Role
Director of Client Operations
Job Level
Middle
Location
Baltimore, Maryland, United States
Personality Overview

How Patrice shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Patrice cares about

Customer Operations
As the Director of Customer Operations, her focus is on coordinating training programs and enhancing the client experience from onboarding to implementation.
Project Management
Holds a Project Management certificate and has a background managing timelines and coordinating with cross-functional teams for enterprise accounts.
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Career

Work history

9-2025 - 10-2025
Director of Client Operations
Total Family
9-2025
Client Success Manager
Sandler
8-2022 - 7-2025
Director of Customer Operations
Engage with Skills Training Programs
8-2021 - 8-2022
Program Coordinator
Engage with Skills Training Programs
8-2021 - 7-2025
Director of Customer Operations
Mental Health Association of Maryland
In the press

Media appearances

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Education
2002 - 2014
Bachelor of Science - BS
Towson University
2021 - 2021
Certificate
University of Delaware
2016 - 2019
Certificate
University of Baltimore
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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