Paula Cook in

Paula Cook

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GPOS Service Delivery / Service Design/ Service Desk Transition at Primark
📍 London Area, United Kingdom

Paula is a multifaceted IT manager specializing in Agile methodologies and global delivery for major retailers like Primark, The Body Shop, and Marks and Spencer. As a certified SAFe® 5 Agilist, she has a proven record of leading technical teams to drive IT transformation and enhance business processes.

Colleagues describe her as an "incredible individual" who is highly collaborative, focused, and driven. She is a resilient and personable leader, recognized for being an amazing people manager who fosters a positive and constructive work ethic within her teams.

She is currently seeking a new leadership opportunity where she can apply her extensive experience in programme and product management.

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Experience
2 Years
Current Role
GPOS Service Delivery / Service Design/ Service Desk Transition
Location
London Area, United Kingdom
Personality Overview

How Paula shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Paula cares about

Agile Transformation
As a Certified SAFe® 5 Agilist, she has actively hired product owners to help shape and advance agile IT capabilities in her previous roles.
Retail Technology
She recently expressed public interest in attending the Retail Technology Show in London, showing a desire to stay current with industry innovations.
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Career

Work history

6-2024
GPOS Service Delivery / Service Design/ Service Desk Transition
Primark
The Body Shop
Full-time
Marks and Spencer
Full-time
10-1987 - 10-1988
Administrative Officer
Agricultural training board
In the press

Media appearances

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Education
Education details unavailable
Charles Darwin School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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