Paulina Henriquez S. in

Paulina Henriquez S.

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Subgerente Experiencia Clientes at Sodimac
📍 Chile

Paulina Henriquez S. is the Customer Experience Deputy Manager at Sodimac, where she leads the team responsible for customer-centric initiatives. Her leadership was instrumental in the company achieving first place in the Procalidad 2025 awards in the Home Improvement category.

She shows a strong interest in personal and professional growth, participating in workshops focused on finding personal purpose in ones career. Paulina values connecting with personal origin stories and channeling them into work that has a powerful, human-centric meaning.

Her team recently launched the "Sello de Experiencia" (Experience Seal), a guiding initiative for all future customer-facing actions at Sodimac.

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Experience
23 Years
Current Role
Subgerente Experiencia Clientes
Location
Chile
Personality Overview

How Paulina shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Paulina cares about

Customer Experience
Her role is centered on CX, and she led her team at Sodimac to win a 2025 Procalidad award for their efforts in home improvement.
Team Leadership
She frequently posts about leading her team and organizing events for other Customer Experience leaders to share best practices and challenges.
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Career

Work history

4-2002
Subgerente Experiencia Clientes
Sodimac
In the press

Media appearances

Paulina Henriquez S. - Subgerente Experiencia Clientes at Sodimac .... Featured in TheOrg.com
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Education

Paulina has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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