Pedro Velasco in

Pedro Velasco

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Senior Director IT CRM & CTI at Explora Journeys
📍 Geneva Metropolitan Area, Switzerland

Pedro Velasco is the Senior Director of IT CRM & CTI at Explora Journeys, leveraging extensive experience from the aviation industry where he was a Salesforce Senior Manager at IATA. He holds a Masters degree in Information Systems from the University of Lausanne and has completed executive programs in AI and Business Analytics at INSEAD and IMD.

Early in his career, Pedro co-founded an IT consultancy, e-bits Sàrl, where he served as a Co-Founder for two years.

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Experience
11 Years
Current Role
Senior Director IT CRM & CTI
Job Level
Senior
Location
Geneva Metropolitan Area, Switzerland
Personality Overview

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Priorities

Topics Pedro cares about

IT for Luxury Travel
His career spans senior IT CRM roles in both the aviation industry (IATA) and luxury cruises (Explora Journeys), focusing on high-end customer experience.
Salesforce Ecosystem
He has a long history of progressive roles focused on Salesforce and holds multiple certifications, including Administrator, Sales Cloud Consultant, and Service Cloud Consultant.
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Career

Work history

6-2025
Senior Director IT CRM & CTI
Explora Journeys
1-2022 - 6-2025
Senior Manager IT CRM & CTI
Explora Journeys
6-2019 - 12-2021
Salesforce Senior Manager
International Air Transport Association (IATA)
5-2018 - 6-2019
Salesforce Manager
International Air Transport Association (IATA)
9-2014 - 5-2018
Salesforce Administrator
International Air Transport Association (IATA)
In the press

Media appearances

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Education
9-2023 - 11-2023
Transforming Your Business with AI - Online program
INSEAD
5-2023 - 7-2023
Business Analytics for Leaders - Online program
IMD
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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