Pedro Wagner Paz in

Pedro Wagner Paz

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Gerente Nacional de Pós Venda at Hangzhou Hikvision Digital Technology Co., Ltd.
📍 São Bernardo do Campo, São Paulo, Brasil, Brazil

Pedro Wagner Paz is a dedicated after-sales and customer service manager with over 15 years of experience, currently leading national operations for Hikvision in Brazil and Latin America. An Electronic Engineer with an MBA from FGV, he excels at developing strategic processes and leading teams to boost operational efficiency. Colleagues describe him as highly competent and knowledgeable.

He has a keen professional interest in major global technology and industrial companies, including IBM, GE, and Hewlett Packard Enterprise, reflecting a broad curiosity in the tech sector beyond his immediate field.

As a Service Engineer for Sony, he provided technical support during major international events, including the Sydney 2000 Olympics and the 2002 FIFA World Cup.

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Experience
34 Years
Current Role
Gerente Nacional de Pós Venda
Location
São Bernardo do Campo, São Paulo, Brasil, Brazil
Personality Overview

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Priorities

Topics Pedro cares about

After-Sales Strategy
He has over 15 years of experience developing and implementing after-sales processes, managing technical assistance networks, and controlling spare parts inventory for global companies.
B2B & B2C CX
His career focus is on ensuring an impeccable customer experience, utilizing tools like CRM, NPS, and Reclame Aqui to enhance satisfaction and resolve issues.
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Career

Work history

5-2016
Gerente Nacional de Pós Venda
Hangzhou Hikvision Digital Technology Co., Ltd.
3-2010 - 5-2015
Gerente Nacional de Serviço ao Cliente
Sony Brasil LTDA - São Paulo
4-2003 - 2-2010
Coordenador de Serviço ao Cliente
Sony Brasil LTDA - São Paulo
1-1997 - 3-2003
Engenheiro de Serviço ao Cliente
Sony Brasil LTDA - São Paulo
1-1990 - 2-1997
Técnico Eletrônico
Sony Brasil LTDA - Rio de Janeiro
In the press

Media appearances

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Education
2015 - 2017
Master of Business Administration (MBA)
FGV - Fundação Getulio Vargas
1990 - 1996
Engenheiro Eletrônico
Universidade Veiga de Almeida
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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