Penny-Annette Stephens

Examiner
DISC Type : cs

Chief Executive Officer at Inflite The Jet Centre Ltd.

Stansted Mountfitchet, England, United Kingdom

Overview

As CEO of Inflite The Jet Centre, Penny-Annette Stephens has transformed the family-run company into an award-winning, international MRO and VIP handling service. A licensed pilot since age 17, she has been recognized with awards for her outstanding contributions to the general aviation industry, establishing Inflite as a leading Embraer authorized service center.

She is passionate about maintaining a close-knit, personal approach in her business, viewing both customers and employees as part of the family. This extends to her hands-on involvement, where she applied her keen flair for design to personally oversee the redesign of the companys luxurious FBO facilities at London Stansted Airport.

Her familys legacy in British aviation and engineering spans over a century, tracing its origins back to 1919.

Personality Overview

Late Adopter

Process Oriented

Status Quo Seeker

They do not like taking risks at all and go for proven options in the end.  Being observant comes to them naturally. They are thorough and always follow a systematic approach.

Topics They Care About

Family Business
Leads a multi-generational family business and has stated she has no intention of selling, believing there is always a niche for this personal, family-led approach.
Customer Experience
Believes in treating customers like friends and compares her company's high-touch service to the personal care one receives at a local corner shop rather than a large supermarket.
Aviation Advocacy
A vocal supporter of the British Business and General Aviation Association (BBGA) and was the recipient of its highest honor, the Michael Wheatley Award, for her services.

Media Appearances

Penny-Annette has no verified media appearances

Work History

1983
Chief Executive Officer at Inflite The Jet Centre Ltd.
1983
Director at Inflite Engineering Services Ltd.

Education

Penny-Annette has no verified education history

More Information

Social Presence :

Prographics :

Exp : 43 Location : Stansted Mountfitchet, England, United Kingdom Job Level : Leadership Designation : Chief Executive Officer at Inflite The Jet Centre Ltd.
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Insights For Selling To Penny-Annette

During A Call Or A Meeting

DO's

  • Be firm in your communication and stay in control
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Penny-Annette is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Penny-Annette

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Penny-Annette move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Penny-Annette take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Penny-Annette

Personality Compatibility


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