Philip Koshy in

Philip Koshy

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Customer Value Manager (Account Manager) at Tydy (acquired by Phenom)
📍 Bengaluru, Karnataka, India

With over 24 years of experience across SaaS, HR, and logistics, Philip is a customer success leader focused on driving retention and revenue growth. He holds an MBA from S. P. Jain Institute of Management & Research and is a Certified Human Resource Management Professional.

Colleagues describe him as a proactive, innovative, and reliable resource with excellent stakeholder handling skills who excels at building strong relationships with both clients and internal teams.

His career spans an incredibly diverse set of industries, including Travel, Logistics, US Banking, Staffing, Shipping, and Healthcare.

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Experience
9 Years
Current Role
Customer Value Manager (Account Manager)
Location
Bengaluru, Karnataka, India
Personality Overview

How Philip shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Philip cares about

Customer Success Evolution
He actively shares thoughts on the future of Customer Success, focusing on the shift from problem-solving to becoming a growth partner that drives measurable business outcomes for clients.
Enterprise Account Management
His expertise lies in managing the full client lifecycle for enterprise accounts, including strategic planning, onboarding, driving adoption, and securing renewals and expansion opportunities.
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Career

Work history

5-2020 - 11-2025
Customer Value Manager (Account Manager)
Tydy (acquired by Phenom)
5-2016 - 4-2020
Operations Manager
AceNgage
1-2016 - 4-2016
Sr. Team Lead
Babajob.com
In the press

Media appearances

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Education
2007 - 2009
Master of Business Administration (MBA)
S.P. Jain Institute of Management & Research (Dubai)
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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