Phuong Luong in

Phuong Luong

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Senior Consultant Business Improvement, Process Re-engineering at National Australia Bank at NAB
📍 Greater Melbourne Area, Australia

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

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Experience
22 Years
Current Role
Senior Consultant Business Improvement, Process Re-engineering at National Australia Bank
Job Level
Senior
Location
Greater Melbourne Area, Australia
Personality Overview

How Phuong shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Phuong cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

10-2019
Senior Consultant Business Improvement, Process Re-engineering at National Australia Bank
NAB
10-2018 - 7-2019
Change Manager - Up-skilling 100 change champions staff globally
Telstra
10-2016 - 10-2018
Customer Experience Designer – Retention and Growth
Telstra
1-2009 - 10-2016
Senior Customer and Business Improvement Strategist
Telstra
2-2003 - 12-2008
Product Manager - Contact Centre Technologies
Telstra
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
1995 - 1998
Bachelor of Engineering (B.Eng.)
RMIT University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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