Ploy Srisung, MHA

Observer
DISC Type : ci

Executive Director, ICC Strategy & Execution and Chief of Staff, Office of the President at Kaiser Permanente

Oakland, California, United States

Overview

Ploy Srisung is a strategic Chief of Staff at Kaiser Permanente, where she serves in the Office of the President. She specializes in optimizing care delivery operations and enhancing system efficiency for the nations largest private nonprofit healthcare organization. She holds a Masters of Health Administration from the University of California, San Francisco.

Outside of her direct role, Ploy is committed to professional development within her field. She actively engages with the broader healthcare community by attending events like the ACHE Congress and is a member of the California Association of Healthcare Leaders, focusing on topics that improve organizational outcomes.

Unique fact: She led the strategic design of Kaiser Permanentes post-pandemic work environment, successfully shifting most administrative roles to hybrid or remote models.

Personality Overview

Value Driven

Assertive

Curious

They are generally strong communicators and are not easy to convince.  They ask a lot of questions and rely heavily on information and collaterals. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Healthcare Operations
Oversees strategic operations for the Care Delivery division, aiming to improve healthcare access and experience for the organization's 12.6 million members.
System Optimization
Has a proven track record of developing and implementing system-wide optimizations that foster greater collaboration, performance, and efficiency.
Quality Strategic Planning
Following the 2025 ACHE Congress, she highlighted the importance of building a highly reliable quality strategic plan to achieve better organizational outcomes.

Media Appearances

Ploy has no verified media appearances

Work History

11-2025
Executive Director, ICC Strategy & Execution and Chief of Staff, Office of the President at Kaiser Permanente
5-2022 - 11-2025
Chief of Staff and Senior Director, National Care Delivery at Kaiser Permanente
2-2020 - 5-2022
Executive Consultant, National Care Delivery Operations & California Markets at Kaiser Permanente

Education

Bachelor of Business Administration - BBA from California State University - East Bay
Masters of Health Administration from University of California, San Francisco

More Information

Social Presence :

Prographics :

Exp : 6 Location : Oakland, California, United States Job Level : Senior Designation : Executive Director, ICC Strategy & Execution and Chief of Staff, Office of the President at Kaiser Permanente
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Insights For Selling To Ploy

During A Call Or A Meeting

DO's

  • Help them realize that there is no personal risk in making this decision
  • Invite them for a social do but don’t rely solely on the relationship
  • Share testimonials from known people and give multiple examples of product value

DONT's

  • Avoid making offhand commitments
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ploy is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Ploy

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Ploy move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Ploy take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Ploy

Personality Compatibility


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