Prahalad Thilakan in

Prahalad Thilakan

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Service Management and Operation - APAC and Middle East at Unilever
📍 Bengaluru, Karnataka, India

Prahalad Thilakan is the Regional Service Head for APAC & Middle East at Unilever, with 14 years of experience across the Telecom and FMCG sectors. He specializes in service management, project delivery, and process improvement, holding certifications as an Agile Scrum Master and in Six Sigma.

He is a strong advocate for teamwork and collaboration, believing that alignment between product, design, and operations is a necessity. Prahalad is also passionate about social causes, such as womens empowerment and creating a more inclusive world, and values mentorship and building strong professional relationships.

He has successfully transitioned his deep expertise in technology services from major telecom companies like Vodafone to the global FMCG giant, Unilever.

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Experience
16 Years
Current Role
Service Management and Operation - APAC and Middle East
Location
Bengaluru, Karnataka, India
Personality Overview

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Decision Approach
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Priorities

Topics Prahalad cares about

Service Management
His entire career, from Vodafone to his current senior role at Unilever, is centered on service delivery, management, and network operations for large regions.
Team Collaboration
He recently posted about the critical importance of synergy between product, solution design, service operations, and project delivery teams, calling alignment a "necessity."
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Career

Work history

4-2022
Service Management and Operation - APAC and Middle East
Unilever
8-2019 - 5-2022
Regional Service Manager - APAC
Unilever
11-2017 - 5-2019
Service Delivery for South Asia Network
Unilever
7-2013 - 11-2017
Deputy Manager
Vodafone
4-2013 - 7-2013
Escalation Manager
Vodafone
In the press

Media appearances

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Education
2005 - 2009
B
Amrita Institute of Technology Bangalore
2005 - 2009
B tech
Amrita University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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