Prena Gawri in

Prena Gawri

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Director, Renewals & Recurring Revenue - Customer Success EMEA at Genesys at Genesys
📍 The Randstad, Netherlands

Prena Gawri is the Director of Renewals & Recurring Revenue for EMEA at Genesys, where she leads a team managing up to $500 million in revenue. A top-performing leader, she specializes in increasing productivity and customer satisfaction. Colleagues describe her as empathetic, strategic, and a supportive leader who excels at building lasting business relationships.

Educated at the International Business School Lippstad, Prena has a strong foundation in global commerce, which is reflected in her career focus on international markets. Her interests appear to lie with major global brands like Nike and Microsoft, as well as travel, indicated by her following of KLM Royal Dutch Airlines.

She is the winner of the "Inspire 2023 Pitch Perfect" award at Genesys, highlighting her exceptional communication and presentation skills.

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Experience
21 Years
Current Role
Director, Renewals & Recurring Revenue - Customer Success EMEA at Genesys
Job Level
Mid-senior
Location
The Randstad, Netherlands
Personality Overview

How Prena shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Prena cares about

Customer Success
Her entire career at Genesys and Blackboard has focused on maximizing customer retention, managing renewals, and ensuring a successful client care strategy.
Servant Leadership
A direct recommendation praises her for following the principles of servant leadership while creating an energetic and supportive environment for her team and clients.
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Career

Work history

8-2021
Director, Renewals & Recurring Revenue - Customer Success EMEA at Genesys
Genesys
1-2020 - 8-2021
Manager, Renewals & Recurring Revenue - Customer Success EMEA at Genesys
Genesys
11-2019 - 1-2020
Renewal Manager,EMEA
Genesys
1-2016 - 10-2019
Maintenance Sales
Genesys
3-2014 - 1-2016
Renewal Operations Manager, International
Blackboard
In the press

Media appearances

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Education
2000 - 2003
Bachelor of Arts (B.A.)
International Business School Lippstadt
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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