Rafael Zendejas in

Rafael Zendejas

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Director Customer Service Americas at Johnson Controls
📍 Monterrey, Nuevo León, Mexico

Rafael is a seasoned executive with over 20 years of experience leading customer service and operations for major companies like Johnson Controls. He is a results-oriented leader with expertise in cost reduction, strategic planning, and change management. He is a Six Sigma Black Belt and a graduate of Universidad Nacional Autónoma de México.

Rafaels leadership philosophy is centered on people. He champions psychological safety to foster innovation, believes in developing talent from within, and practices a coaching-based approach to unlock his teams potential. He values emotional intelligence and transparent communication, especially during times of change.

Unique fact: He holds a Transactional Six Sigma Black Belt certification, highlighting his expertise in process improvement.

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Experience
33 Years
Current Role
Director Customer Service Americas
Job Level
Mid-senior
Location
Monterrey, Nuevo León, Mexico
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Rafael cares about

Coaching Leadership
Believes leaders should develop potential by asking better questions rather than just managing for outcomes.
Talent Development
Advocates for investing in people as a strategic necessity to build loyalty, agility, and innovation readiness within teams.
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Career

Work history

3-2025
Director Customer Service Americas
Johnson Controls
10-2021 - 3-2025
Customer Service Sr. Manager Americas
Johnson Controls
1-2017 - 9-2021
Managing Director
L&T Solutions
1-2016 - 1-2017
Director of Customer Service
Confie Seguros
10-2014 - 1-2016
Transformation Leader
BanRegio
In the press

Media appearances

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Education
1999 - 1999
Diplomado
Tecnológico de Monterrey
1998 - 1998
Diplomado
Tecnológico de Monterrey
1991 - 1996
Lic
Universidad Nacional Autónoma de México
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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