Raghu Prasad Mulukoju in

Raghu Prasad Mulukoju

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Director, Digital Customer Experience at ServiceNow
📍 Hyderabad, Telangana, India

Raghu Prasad Mulukoju is a seasoned engineering leader at ServiceNow with over 20 years of experience in digital transformation. He leads a team focused on enhancing customer service management by leveraging AI and GenAI to improve customer satisfaction and developer productivity. He holds a B. Tech from NIT Warangal and is praised for being professional and approachable.

He co-founded and was the CEO of Qnovon Technologies, which developed a low-code/no-code platform for mobile app development.

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Experience
20 Years
Current Role
Director, Digital Customer Experience
Job Level
Mid-senior
Location
Hyderabad, Telangana, India
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Raghu cares about

AI in Customer Service
He is at the forefront of using AI/ML and Generative AI to identify and solve business challenges in post-sales customer experience and agent efficiency.
Developer Productivity
A core focus of his current role is driving engineering excellence to improve the efficiency and output of his development teams at ServiceNow.
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Career

Work history

3-2022
Director, Digital Customer Experience
ServiceNow
3-2020 - 2-2022
Sr. Manager, Application Development
ServiceNow
6-2018 - 2-2020
Manager, Applications Development
ServiceNow
10-2015 - 6-2018
Co-founder & CEO
Qnovon Technologies Pvt. Ltd.
10-2014 - 9-2015
Automation Architect
J.P. Morgan
In the press

Media appearances

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Education
2000 - 2004
B.Tech
National Institute of Technology Warangal
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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