Rahul Dhanak

Activist
DISC Type : Cd

AGM Sales at Knowmax

Mumbai, Maharashtra, India

Overview

Rahul Dhanak leads sales for Knowmax in the SEA and India regions, focusing on leveraging GenAI-based knowledge platforms to optimize customer service outcomes. A graduate of the Indian Institute of Planning and Management, colleagues describe him as smart, energetic, and a proficient, goal-oriented expert.

He is an active participant in the global customer experience community, frequently traveling to attend international industry events and conferences in locations like Cape Town and Indonesia to connect with other leaders.

He successfully implements solutions that improve key metrics like CSAT, reduce agent errors, and automate customer self-service.

Personality Overview

Value Conscious

Perfectionist

Logical And Quick

They respond well to confident salespeople.  They care equally about the product and its potential impact. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Knowledge Management
His role at Knowmax is centered on selling and implementing guided knowledge solutions for customer experience teams.
Customer Experience
He actively attends major CX events like CEM Africa and the ICCA Indonesia event to exchange insights on the future of customer engagement.
GenAI for CX
He focuses on leveraging GenAI-powered knowledge bases to improve customer satisfaction, reduce agent errors, and enable self-service automation.

Media Appearances

Rahul has no verified media appearances

Work History

6-2024
AGM Sales at Knowmax
2-2024 - 6-2024
Head of Sales at Padah Solutions PVT LTD
3-2019 - 2-2024
Sr Manager Enterprise sales at ProHance
1-2016 - 7-2018
Manager Sales at Germin8 Solutions
11-2014 - 12-2015
Business Manager at Octane Marketing Pvt. Ltd.

Education

2009 - 2011
PGDBM from Indian Institute of Planning and Management
2005 - 2008
Bachelor of Commerce from 2005-2008, Mumbai University

More Information

Social Presence :

Prographics :

Exp : 13 Location : Mumbai, Maharashtra, India Job Level : N/A Designation : AGM Sales at Knowmax
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Insights For Selling To Rahul

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Tell them that you are there to help them create visible impact within their organization
  • Make sure that they have the necessary authority, they could present false stature sometimes

DONT's

  • Avoid repeating yourself or making generalizations
  • Avoid long winding pitches, stay objective
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rahul is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Rahul

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Rahul move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Rahul take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Rahul

Personality Compatibility


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