Rahul Lakhani in

Rahul Lakhani

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Customer Success Manager at EB1A Experts
📍 Mumbai, Maharashtra, India

Rahul is a Customer Success Manager with over six years of experience in B2B SaaS, specializing in client satisfaction and revenue growth. He has a proven track record of achieving 98% retention rates and increasing revenue by 20% through strategic upselling. He holds a Bachelor of Commerce from the University of Mumbai.

Outside of his direct professional role, Rahul is actively involved in fostering the Customer Success community in Mumbai. He organizes local meetups for professionals in the field to network, share stories, and discuss industry trends like AI.

He is a proactive community builder, organizing the "Allin1Place Mumbai CS Mini Meetup" for his peers.

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Experience
4 Years
Current Role
Customer Success Manager
Job Level
Middle
Location
Mumbai, Maharashtra, India
Personality Overview

How Rahul shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Rahul cares about

Client Retention
His profile highlights a proven ability to achieve 98% client retention through strategic renewals and engagement, a core focus of his career.
Upsell & Cross-sell
He has a track record of driving 20% revenue growth through targeted upsell and cross-sell motions, as mentioned in his experience at Cygnet. One.
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Career

Work history

1-2025
Customer Success Manager
EB1A Experts
6-2023 - 12-2024
Client Success Manager
Cygnet.One
8-2022 - 2-2023
Process Lead
Sterling
8-2021 - 8-2022
Client Executive
Sterling
7-2020 - 1-2021
Relationship Manager
WhiteHat Jr
In the press

Media appearances

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Education
2013 - 2016
Bachelor of Commerce - BCom
University of Mumbai
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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