With over two decades of experience in telecom and call center technology, Raymond is the VP of Sales and Marketing at MyCallCloud. He specializes in unified communications and delivering custom technology solutions. He holds an M. S. from Texas A&M University and a certificate in AI. Colleagues describe him as tenacious, responsive, and a phenomenal advocate.
Raymond is a passionate champion for diversity and inclusion, particularly for the blind and visually impaired community. He has actively worked to adapt software to be more accessible, viewing inclusive hiring as a "win/win" solution for business challenges like employee retention. He has also been a guest on podcasts to share his insights on the topic.
He received the 2020 "Diana Ferguson Diversity and Inclusion Champion" award for his work supporting visually impaired professionals in the contact center industry.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
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