Rebecca Snow in

Rebecca Snow

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Managing Director, Service Management Office (SMO) at ATB Financial
📍 Red Deer, Alberta, Canada

Rebecca Snow is a technology leader with over 15 years of experience specializing in IT Service Management and process optimization. Currently the Managing Director of the Service Management Office at ATB Financial, she focuses on building high-performing teams and leveraging platforms like ServiceNow to drive operational excellence and business growth.

Colleagues consistently describe her as an organized, practical, and empathetic leader with deep domain expertise. She is recognized for empowering her team members, removing roadblocks, and fostering an environment where people can excel. Rebecca has a certification in FinOps, highlighting her focus on financial accountability in technology.

She is a recipient of WestJets "High Impact Leadership" award.

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Experience
21 Years
Current Role
Managing Director, Service Management Office (SMO)
Job Level
Mid-senior
Location
Red Deer, Alberta, Canada
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Rebecca cares about

IT Service Management
Her entire career is built on deep expertise in ITSM and ITIL practices to streamline service delivery and improve customer experience.
FinOps Strategy
Holds a certification in FinOps and is actively hiring for FinOps roles, indicating a strong focus on cloud financial management and unit economics.
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Career

Work history

2-2022
Managing Director, Service Management Office (SMO)
ATB Financial
7-2021 - 2-2022
Managing Director, Service Delivery & Governance
ATB Financial
3-2018 - 7-2021
Manager, ITSM
WestJet
3-2017 - 2-2018
Senior Manager, Enterprise Service Management Office
Canadian Tire Corporation
8-2015 - 2-2018
Senior Manager, Service Management Office
FGL Sports Ltd, Mark's
In the press

Media appearances

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Education
Education details unavailable
NAIT (Northern Alberta Institute of Technology)
Education details unavailable
ABES
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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