Renatta Tozzi

Questioner
DISC Type : c

Gerente CX at Conexa

São Paulo, São Paulo, Brazil

Overview

Renatta Tozzi is an executive with deep experience in B2B environments, currently leading Customer Experience (CX) at Conexa Saúde. She specializes in managing sales and relationship teams, strategic planning, and implementing Shared Services Centers (CSC), holding an MBA in Marketing from FGV and a Lean Six Sigma Yellow Belt certification.

Outside of her professional life, Renatta highlights that her most important and rewarding experience is being a mother to her daughter, Isabella. This is a central part of her identity that she proudly shares in her professional profile.

She has served as a juror for the Prêmio ABT, one of Brazils most prestigious awards in customer relationship management.

Personality Overview

Price-Sensitive

Not Easily Convinced

Systematic

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They prefer to do thorough analysis of any situation.

Topics They Care About

Customer Experience Strategy
As CX Manager, she champions customer-centric initiatives, such as organizing company-wide "CX Day" events to foster a client-focused culture.
Female Leadership
She actively celebrates and voices her admiration for female leaders in the healthcare industry, showing a passion for women's empowerment in the workplace.
Operational Excellence
She led the implementation of a Shared Services Center (CSC) at Conexa, focusing on process automation, cost optimization, and operational efficiency.

Media Appearances

Renatta has no verified media appearances

Work History

1-2025
Gerente CX at Conexa
6-2020 - 1-2025
Gerente CSC | Financeiro e Relacionamento ao Cliente at Conexa
7-2016 - 1-2020
Gerente de Televendas at VR Beneficios
8-2010 - 8-2015
Gerente de Vendas e Relacionamento at Ticket
7-2005 - 7-2010
Supervisora de vendas at Ticket

Education

10-2023 - 10-2023
Lean Six Sigma Yellow Belt from SETA Desenvolvimento Gerencial
2008 - 2010
MBA Executivo em Marketing from FGV

More Information

Social Presence :

Prographics :

Exp : 29 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Gerente CX at Conexa
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Insights For Selling To Renatta

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Share as much information as possible regarding your product

DONT's

  • Don’t try to be too friendly or informal with them
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Renatta is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Renatta

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Renatta move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Renatta take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Renatta

Personality Compatibility


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