Renatta Tozzi in

Renatta Tozzi

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Gerente CX at Conexa
📍 São Paulo, São Paulo, Brazil

Renatta Tozzi is an executive with deep experience in B2B environments, currently leading Customer Experience (CX) at Conexa Saúde. She specializes in managing sales and relationship teams, strategic planning, and implementing Shared Services Centers (CSC), holding an MBA in Marketing from FGV and a Lean Six Sigma Yellow Belt certification.

Outside of her professional life, Renatta highlights that her most important and rewarding experience is being a mother to her daughter, Isabella. This is a central part of her identity that she proudly shares in her professional profile.

She has served as a juror for the Prêmio ABT, one of Brazils most prestigious awards in customer relationship management.

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Experience
29 Years
Current Role
Gerente CX
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Renatta shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Renatta cares about

Customer Experience Strategy
As CX Manager, she champions customer-centric initiatives, such as organizing company-wide "CX Day" events to foster a client-focused culture.
Female Leadership
She actively celebrates and voices her admiration for female leaders in the healthcare industry, showing a passion for women's empowerment in the workplace.
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Career

Work history

1-2025
Gerente CX
Conexa
6-2020 - 1-2025
Gerente CSC | Financeiro e Relacionamento ao Cliente
Conexa
7-2016 - 1-2020
Gerente de Televendas
VR Beneficios
8-2010 - 8-2015
Gerente de Vendas e Relacionamento
Ticket
7-2005 - 7-2010
Supervisora de vendas
Ticket
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
10-2023 - 10-2023
Lean Six Sigma Yellow Belt
SETA Desenvolvimento Gerencial
2008 - 2010
MBA Executivo em Marketing
FGV
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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