Rhonda Joyner, MS, MBA, CPXP in

Rhonda Joyner, MS, MBA, CPXP

Questioner · DISC type c
Director, Patient Experience at Planned Parenthood Federation of America
📍 Charlotte, North Carolina, United States

Rhonda Joyner is the Director of Patient Experience at Planned Parenthood, leading initiatives to improve patient and employee experiences across nearly 600 health centers nationwide. A graduate of East Carolina University, she specializes in translating data into transformational strategies, with a core focus on integrating health and race equity into process improvements.

Rhonda is deeply committed to continuous learning and fostering inclusive environments. This passion is demonstrated by her recent completion of certifications in Diversity, Equity, and Inclusion and possessing an "Inclusive Mindset. " Her background as an educator underscores a dedication to coaching and mentorship.

Unique fact: Before her career in healthcare, Rhonda was recognized as the Union County Early College Teacher of the Year.

Read the full overview →
Experience
16 Years
Current Role
Director, Patient Experience
Job Level
Mid-senior
Location
Charlotte, North Carolina, United States
Personality Overview

How Rhonda shows up

Value Seeker
Price-Sensitive
Cautious & Analytical

It is quite likely of them to ask for pricing or other concessions. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Priorities

Topics Rhonda cares about

Healthcare Equity
She actively incorporates health and race equity, inclusion, and belonging into strategic plans to elevate the standard of care for all patients.
Patient Experience
Leads the planning, design, and deployment of patient-centered initiatives for a national network of health centers, focusing on data-driven improvements.
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Career

Work history

4-2020
Director, Patient Experience
Planned Parenthood Federation of America
1-2016 - 4-2020
Director, Patient Experience/ Nursing Administration
Atrium Health
8-2003 - 1-2016
Career Management Coordinator/ Professional Educator
Union County and Charlotte Mecklenburg County Public Schools
6-2015 - 8-2015
Graduate Student Intern
Carolinas HealthCare System
8-2007 - 7-2010
Marketing and Business Instructor
Central Piedmont Community College
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1990 - 1994
Bachelor's Degree
South Carolina State University
2013 - 2015
Master’s Degree
East Carolina University
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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