Ricardo P. in

Ricardo P.

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Global IT Service Delivery Manager at HORTIFRUT
📍 Dublin, County Dublin, Ireland

Ricardo P. is a global IT leader with over 15 years of international experience in IT operations, cloud infrastructure, and cybersecurity. An expert in ITIL and ISO frameworks, he holds an MBA from Estácio. Colleagues describe him as helpful, collaborative, and highly efficient.

He has a strong focus on professional development, recently completing several advanced certifications in service management, project management, and enterprise security to stay at the forefront of the industry.

Ricardo has managed end-to-end IT service delivery across more than 10 countries, centralizing operations and optimizing costs for global organizations.

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Experience
23 Years
Current Role
Global IT Service Delivery Manager
Job Level
Middle
Location
Dublin, County Dublin, Ireland
Personality Overview

How Ricardo shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Ricardo cares about

IT Service Management
His career is built on service delivery excellence using frameworks like ITIL, ITSM, and SIAM. He frequently posts about his certifications and continuous learning in this area.
Cybersecurity & GRC
He has deep expertise in cybersecurity governance aligned with ISO 27001 and GDPR, recently focusing on enterprise security risk management and Annex A controls.
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Career

Work history

1-2023
Global IT Service Delivery Manager
HORTIFRUT
2-2022 - 1-2023
Regional Director of Operations & IT Service Delivery
HCL Technologies
7-2021 - 2-2022
Director of IT Service Delivery and Operations (Project Consulting)
Vocalcom
10-2020 - 7-2021
Head of Infrastructure & Service Delivery (Project Consulting)
Gera let
8-2019 - 9-2020
IT Service Delivery Manager Exec. (Project Consulting)
Tata Consultancy Services
In the press

Media appearances

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Education
2011 - 2012
Master of Business Administration - MBA
Estácio
2009 - 2011
IT Management and Governance
Estácio
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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