Richard Holmes in

Richard Holmes

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Senior Technical Support Engineer at ServiceNow
📍 Wokingham, England, United Kingdom

Richard Holmes is a highly methodical senior technical support professional with extensive experience at major technology companies including ServiceNow and Oracle. He possesses a strong focus on customer success, problem resolution, and process enhancement. Richard is an Eloqua Master Certified professional known for his willingness to learn and drive to see projects through to completion.

Based on his professional history and self-described work ethic, Richard appears to be a dedicated and organized individual. He values continuous learning and encourages those around him to expand their technical knowledge, demonstrating a commitment to personal and team growth.

Unique fact: He holds an Eloqua Master certification, showcasing specialized expertise in marketing automation technology.

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Experience
18 Years
Current Role
Senior Technical Support Engineer
Location
Wokingham, England, United Kingdom
Personality Overview

How Richard shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Richard cares about

Technical Problem-Solving
His career is built on researching, investigating, and solving complex customer product issues at companies like Oracle and Jive Software.
Customer-Centric Support
Emphasizes understanding customer needs, priorities, and expectations to deliver effective technical feedback and solutions.
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Career

Work history

3-2019 - 5-2025
Senior Technical Support Engineer
ServiceNow
1-2016 - 11-2018
Technical Support Analyst
Oracle
8-2013 - 10-2015
Technical Support Analyst
Jive Software
6-2008 - 7-2013
Application Support Consultant
NICE Systems
7-2006 - 5-2008
Application Support Analyst
Direct Wines
In the press

Media appearances

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Education
Education details unavailable
Kapiti College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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