Richard Holmes

Observer
DISC Type : ic

Senior Technical Support Engineer at ServiceNow

Wokingham, England, United Kingdom

Overview

Richard Holmes is a highly methodical senior technical support professional with extensive experience at major technology companies including ServiceNow and Oracle. He possesses a strong focus on customer success, problem resolution, and process enhancement. Richard is an Eloqua Master Certified professional known for his willingness to learn and drive to see projects through to completion.

Based on his professional history and self-described work ethic, Richard appears to be a dedicated and organized individual. He values continuous learning and encourages those around him to expand their technical knowledge, demonstrating a commitment to personal and team growth.

Unique fact: He holds an Eloqua Master certification, showcasing specialized expertise in marketing automation technology.

Personality Overview

Curious

Assertive

Example Seeker

They are likely to ask many questions and look heavily for supporting information.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally strong communicators and are not easy to convince.

Topics They Care About

Technical Problem-Solving
His career is built on researching, investigating, and solving complex customer product issues at companies like Oracle and Jive Software.
Customer-Centric Support
Emphasizes understanding customer needs, priorities, and expectations to deliver effective technical feedback and solutions.
Career Development
Actively seeking a new technical support role and has engaged his network for advice on professional tools like LinkedIn Premium.

Media Appearances

Richard has no verified media appearances

Work History

3-2019 - 5-2025
Senior Technical Support Engineer at ServiceNow
1-2016 - 11-2018
Technical Support Analyst at Oracle
8-2013 - 10-2015
Technical Support Analyst at Jive Software
6-2008 - 7-2013
Application Support Consultant at NICE Systems
7-2006 - 5-2008
Application Support Analyst at Direct Wines

Education

Education details unavailable from Kapiti College

More Information

Social Presence :

Prographics :

Exp : 18 Location : Wokingham, England, United Kingdom Job Level : N/A Designation : Senior Technical Support Engineer at ServiceNow
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Insights For Selling To Richard

During A Call Or A Meeting

DO's

  • Be prepared for a lot of questions, answer them objectively
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Invite them for a social do but don’t rely solely on the relationship

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t brush off any concerns, take all questions seriously
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Richard is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Richard

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Richard move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Richard take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Richard

Personality Compatibility


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