Richard Knox

Richard Knox is the Managing Director of Betr Outsourcing, a respected leader and judge for the UK Customer Experience Awards with over 25 years in the industry. He specializes in building high-performance, UK-based customer experience and sales operations that focus on delivering measurable results rather than simply cutting costs for clients.

Outside of work, Richard values building long-term relationships with his team and partners, often socializing over activities like golf. He expresses immense pride in seeing his team members develop their careers over the long term, having worked with some of his key people for more than a decade.

Unique fact: When a competitor collapsed, their clients immediately reached out to Richard, who mobilized his team to rescue 95 jobs and take over the contracts in less than a week.