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Rick Chandler

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Vice President of Product Management & Delivery, T-Mobile High Speed Internet at T-Mobile
📍 Issaquah, Washington, United States

Rick Chandler is a customer-focused executive with over 25 years of experience in the telecommunications industry. As Vice President of Product Management & Delivery at T-Mobile, he leads the companys High Speed Internet division, one of its most groundbreaking and fastest-growing efforts. He holds a Bachelor of Science from the University of Phoenix.

Outside of his primary role, Rick takes an interest in the broader technology landscape, following major consumer tech and lifestyle brands like Samsung and Starbucks. He appears to value strong brand experiences and disruptive technologies that challenge the market status quo.

Unique fact: Rick describes one of his former roles leading T-Mobiles notorious Care Customer Experience team as "probably one of the coolest jobs ever. "

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Experience
26 Years
Current Role
Vice President of Product Management & Delivery, T-Mobile High Speed Internet
Job Level
Senior
Location
Issaquah, Washington, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Rick cares about

Broadband Growth
He leads T-Mobile's fast-growing ISP division, frequently celebrating industry-best growth and the milestone of reaching over 5 million customers.
Customer Experience
A core focus of his career, he obsesses over delivering exceptional customer journeys and has led multiple teams dedicated to improving T-Mobile's products and services.
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Career

Work history

1-2021
Vice President of Product Management & Delivery, T-Mobile High Speed Internet
T-Mobile
8-2019 - 1-2021
VP, T|Vision Product Management
T-Mobile
8-2017 - 8-2019
Sr. Director, Customer Experience
T-Mobile
8-2016 - 8-2017
Director, Customer Experience Team
T-Mobile
6-2016 - 8-2016
Director, Device & Network Experience
T-Mobile
In the press

Media appearances

Rethinking developer experience at T‑Mobile: DevEx vs devprod. Featured in GetDX Podcast
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Education
2008 - 2012
Bachelor of Science (B.S.)
University of Phoenix
1992 - 1996
High School Diploma
Rampart High School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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