Rob McDougall
Login to view DISC.Rob McDougall was the visionary co-founder and CEO of Upstream Works Software for over 20 years, where he pioneered an "agent-first" approach to contact center technology. An Electrical Engineer from Western University, he was a catalyst for change, focusing on omnichannel innovation. People who worked with him described him as knowledgeable, honest, and a visionary.
Outside of his professional life, Rob was known as a dedicated family man who was committed to his community. He demonstrated a passion for youth development through his role as a leader with Scouts Canada, highlighting his dedication to giving back and mentoring the next generation.
Unique fact: His idea for an omnichannel agent desktop came from a "bang the fist on the table moment" after seeing agent complexities.
Read the full overview →How Rob shows up
Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Topics Rob cares about
Work history
Media appearances
DISC profile (public)
DISC behavioral profile
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
More profiles
Discover additional public profiles from our index.
Search more profiles
Looking for someone else? Search here for anyone.