Robert Barrows in

Robert Barrows

Personality type · DISC
Founder at Josephson Labs
📍 Greater Boston, United States

Robert is a business development executive at Zappix, specializing in global partnership sales for customer service automation. A Bentley University MBA graduate, he has deep expertise in sales strategy, brand development, and digital customer acquisition. Colleagues describe him as a versatile, energetic, and creative "systems thinker" and "problem solver."

Beyond his tech career, Robert is deeply passionate about pickleball, serving as a Certified Professional, instructor, and the founding President of the Boston Pickleball Association. He also applies his strategic skills as the founding CMO for the non-profit "Play for a Cause."

He is both a software executive and a Certified Pickleball Teaching Professional.

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Experience
25 Years
Current Role
Founder
Job Level
Leadership
Location
Greater Boston, United States
Personality Overview

How Robert shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Robert cares about

Customer Service Automation
As VP at Zappix, he focuses on no-code/low-code self-service platforms like Visual IVR to improve customer experience and reduce call center challenges.
Strategic Partnerships
His role centers on building global partnerships. He frequently posts about the power of collaboration, highlighting relationships with companies like Genesys to drive growth.
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Career

Work history

4-2026
Founder
Josephson Labs
12-2022
Co-Founder, Board Member - Non-Profit Fundraising Platform
Play for a Cause
11-2022
Founder, President
Boston Pickleball Association
5-2021
VP, Global Partnerships & Sales Head - AI Solutions
Zappix
11-2017 - 5-2021
SVP of Revenue Operations - Marketing, Sales Enablement, Inside Sales, Partner Operations, Sales Ops
Buyers Edge Platform
In the press

Media appearances

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Education
Marketing Tech MBA Program
Bentley University - McCallum Graduate School of Business
Bachelor of Science (B.S.)
Bentley University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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