Robert Nevitt in

Robert Nevitt

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Client Success Manager - Implementation and Onboarding at BeSmartee
📍 San Francisco, California, United States

Robert is a customer success leader based in the Bay Area, specializing in scaling post-sale motions for SaaS, fintech, and food tech companies. He has a strong record of achieving high retention rates and leverages generative AI to improve workflows. Colleagues describe him as "customer obsessed," a "proactive problem-solver," and an "incredible teammate."

As a self-described tech and AI enthusiast, he is passionate about applying new technologies to create more structured and scalable systems. His earlier career managing operations for multi-unit food and beverage companies like Peets Coffee highlights his ability to lead in fast-paced, people-focused environments and drive financial results through process improvement.

He successfully launched a new Peets Coffee location and propelled it to the #1 ranking company-wide within just five months.

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Experience
18 Years
Current Role
Client Success Manager - Implementation and Onboarding
Location
San Francisco, California, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Robert cares about

AI in Customer Success
He is an "AI Enthusiast" who has hands-on experience using generative AI to create scalable SOPs, QBRs, and client communications to improve CS workflows.
The Customer Journey
His social posts frequently analyze the post-sale journey, advocating for earlier CS involvement and identifying hidden churn risks in seemingly "healthy" but unengaged customers.
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Career

Work history

2-2024 - 4-2026
Client Success Manager - Implementation and Onboarding
BeSmartee
12-2019 - 12-2023
Senior Customer Success Manager - Lead
CloudKitchens
4-2018 - 12-2019
Regional Operations Manager
Ladle & Leaf
4-2016 - 4-2018
Multi Unit Manager
Peet's Coffee
4-2014 - 4-2016
District Manager
The American Grilled Cheese Kitchen
In the press

Media appearances

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Education

Robert has no verified education history

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Behavioral profile

DISC profile (public)

DISC behavioral profile

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