Roberto Robles López
Judge · DISC type DcRoberto is a senior BPO/Contact Center executive with 30 years of experience leading the convergence of technology and business. As General Manager at Interactivo Grupo Marktel, he drives digital transformations with AI and RPA to improve profitability and customer satisfaction.
He is passionate about the future of his industry, frequently analyzing the balance between human agents and artificial intelligence. His focus extends to talent development, actively seeking to build strong, multilingual teams for nearshore operations.
Beyond his executive role, he is an expert professor at the ICEMD-ESIC business school, teaching masters courses on contact center management and digital business.
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They respond better to strong and respectful interactions. They prefer to move quickly, and expect the same from others. They do not care very much about building rapport or relationships.
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Dominance (D)
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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