Rodrigo Cárcamo in

Rodrigo Cárcamo

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Gerente Regional de Customer Experience at Empresas ADOC
📍 San Salvador, El Salvador

Rodrigo Cárcamo is the Regional Customer Experience Manager for Empresas ADOC, overseeing CX strategy for over 300 retail stores in six countries. He holds a Masters in Digital Marketing and Customer Experience and specializes in connecting VoC, omnichannel strategy, and data analytics with business performance.

He is a winner of the John P. Stevenson Innovation Contest, recognized for his passion and commitment to developing innovative ideas.

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Experience
18 Years
Current Role
Gerente Regional de Customer Experience
Location
San Salvador, El Salvador
Personality Overview

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Decision Approach
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Priorities

Topics Rodrigo cares about

CX as Leadership
Believes that customer experience is not just a department but a core leadership philosophy that should be embedded in the company's culture.
Omnichannel Retail
Leads the integration of customer experience across a large network of physical stores and digital channels to create seamless, results-oriented journeys.
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Career

Work history

2-2024
Gerente Regional de Customer Experience
Empresas ADOC
6-2023 - 3-2024
Jefe de Servicio al Cliente y Operaciones de Marketing
Banco Azul El Salvador
1-2022 - 3-2024
Jefe de Servicio al Cliente
Banco Azul El Salvador
11-2017 - 12-2021
Coordinador de Servicio al Cliente
Banco Azul El Salvador
11-2014 - 11-2017
Supervisor de operaciones Call Center
Banco Azul El Salvador
In the press

Media appearances

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Education
7-2023 - 11-2024
Maestría en Marketing Digital y Customer Experience
EUDE Business School
2014 - 2015
Especialización en Gerencia
Universidad Francisco Gavidia
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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