Roseanne Baxter in

Roseanne Baxter

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Director of Service - Customer Resolution and Social Media at OVO
📍 United Kingdom

Roseanne Baxter is a high-performing business leader and Director of Operations at OVO, specializing in customer resolution and social media. She excels at developing diverse teams, transforming strategic plans into workable solutions, and driving operational improvements. Roseanne holds certifications in Certified Agile Leadership (CAL-E & CAL-O).

As a trustee for The OVO Charitable Foundation, she applies her strategic and financial analysis skills to the non-profit sector. Roseanne values authenticity, encouraging people to be themselves, particularly within the corporate world, and champions the creation of positive, inclusive work environments.

After working for the same company (SSE/OVO) for 25 years, she reflected on how its a point of pride, not embarrassment.

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Experience
22 Years
Current Role
Director of Service - Customer Resolution and Social Media
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

How Roseanne shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Roseanne cares about

Building Great Cultures
Emphasizes creating positive work environments where people collaborate effectively and focuses on building strong leadership teams.
Customer-led Operations
Advocates for hardwiring customer-led thinking into operations, leveraging AI and maximizing customer insight beyond simple surveys.
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Career

Work history

8-2024
Director of Service - Customer Resolution and Social Media
OVO
3-2023
Trustee
THE OVO CHARITABLE FOUNDATION
10-2021 - 8-2024
Head of Customer Care
OVO
2-2021 - 10-2021
Head Of Customer Care SSE/OVO
OVO
5-2020 - 5-2021
Head Of Customer Homemoves and Welcome
SSE Energy Sevices
In the press

Media appearances

A new trustee joins the Foundation!. Featured in OVO Foundation
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Education
1993 - 1997
Education details unavailable
Perth Grammar School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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