Sabina Miani in

Sabina Miani

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Head of CRM&Loyalty at Gruppo Feltrinelli
📍 Italy

With over 15 years of experience, Sabina is a strategic consultant specializing in the retail industry. Her expertise lies in CRM, customer loyalty, and creating omnichannel experiences, with a focus on innovation for both online and brick-and-mortar businesses. She is an alumna of Politecnico di Torino, holding a degree in Management Engineering.

Sabina is passionate about promoting STEM fields to the next generation. She actively engages with young students, sharing her educational path and professional experiences to inspire their curiosity and enthusiasm for science and technology. This reflects her commitment to mentorship and community involvement outside of her corporate role.

She was a featured speaker at the June 2024 Retail Leader Summit, discussing key industry trends.

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Experience
18 Years
Current Role
Head of CRM&Loyalty
Job Level
Mid-senior
Location
Italy
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Sabina cares about

Retail Innovation
Her career focuses on adapting retail to an ever-evolving market, blending brick-and-mortar with online strategies. She has held roles like Head of Retail Strategy at Feltrinelli.
Customer Loyalty
A core area of her expertise, she develops contact strategies and customer loyalty initiatives to enhance overall customer value and drive business success.
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Career

Work history

3-2023
Head of CRM&Loyalty
Gruppo Feltrinelli
9-2020 - 2-2023
Retail Strategy Manager & Omnichannel Manager
Gruppo Feltrinelli
10-2015 - 9-2020
Offer Strategy Manager
Gruppo Feltrinelli
1-2007 - 9-2015
Engagement Manager
MBS Consulting
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2001 - 2006
Laurea Magistrale
Politecnico di Torino
2001 - 2006
Ingegneria gestionale
Politecnico di Torino
1996 - 2001
Diploma scientifico
Liceo scientifico Nuzzi - Andria (Bari)
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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