Sam Ferin in

Sam Ferin

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Manager, Customer Success, Americas at SpotDraft
📍 Bengaluru, Karnataka, India

Sam Ferin is a Senior Customer Success Manager at Slintel, a 6sense company, with a background in engineering and a diploma in Industrial Automation. He has a proven track record of career progression, moving from a software support role to a senior customer success position by focusing on product adoption and mitigating churn.

During his time at Karunya Institute of Technology and Sciences, Sam was actively involved in extracurriculars. He was a member of the Nature Club and the National Service Scheme, and also participated in the Sports Committee, showing a blend of interests in nature, community service, and sports.

He holds an Advanced Diploma in Industrial Automation, showcasing a strong technical foundation that complements his customer-facing roles.

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Experience
12 Years
Current Role
Manager, Customer Success, Americas
Job Level
Middle
Location
Bengaluru, Karnataka, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Sam cares about

Customer Success Strategy
His career has focused on managing customer relationships, mitigating churn risk, and delivering valuable product insights to a dedicated book of business.
Product Adoption
He has extensive experience consulting with clients to ensure complete platform usage and working with product teams to develop high-impact features based on feedback.
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Career

Work history

7-2026
Manager, Customer Success, Americas
SpotDraft
5-2024 - 8-2026
Senior Customer Success Manager
SpotDraft
6-2022 - 3-2024
Senior Customer Success Manager
6sense
1-2021 - 5-2022
Senior Customer Success Manager
HackerEarth
1-2019 - 1-2021
Customer Success Manager
HackerEarth
In the press

Media appearances

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Education
2008 - 2012
B.Tech
Karunya Institute of Technology and Sciences
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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