Samantha Govender in

Samantha Govender

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Head of Claims Admin and Support at Miway Insurance Limited
📍 Pretoria Metropolitan Area, South Africa

Samantha Govender is a strategic leader at Miway Insurance, currently serving as Head of Admin and Claims Support. Her career showcases a progression through training, sales operations, and claims, highlighting her expertise in customer experience and operational optimization. She holds management qualifications from GIBS Business School and the University of South Africa.

Samantha has followed a unique career trajectory within Miway, moving from skills development and sales strategy to now leading the companys claims support and customer journey functions.

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Experience
17 Years
Current Role
Head of Claims Admin and Support
Job Level
Mid-senior
Location
Pretoria Metropolitan Area, South Africa
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Samantha cares about

Customer Experience
Her current role focuses on setting the customer experience strategy across claims support, quality assurance, and the 24-hour emergency call centre to ensure high-quality outcomes.
Operational Optimization
As the former Head of Sales Operations, she was responsible for steering strategic business initiatives and optimizing multi-channel sales processes to drive growth.
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Career

Work history

3-2024
Head of Claims Admin and Support
Miway Insurance Limited
10-2017 - 2-2024
Head of Operations: Sales
Miway Insurance Limited
2-2015 - 9-2017
Training Manager
Miway Insurance Limited
10-2013 - 1-2015
Skills Development Manager
Miway Insurance Limited
1-2009 - 9-2013
Learning Facilitator
Sanlam Employee Benefits
In the press

Media appearances

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Education
2016 - 2017
Middle Management Development Programme NQF Level 6
GIBS Business School (Gordon Institute of Business Science)
2015 - 2015
Fundemental Management Programme NQF6
University of South Africa/Universiteit van Suid-Afrika
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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