Sandip Rana

Activist
DISC Type : Cd

Service Manager at Reliance ResQ

Kolkata, West Bengal, India

Overview

Sandip Rana is an experienced Service Manager at Reliance ResQ with a background in operations and customer service. His expertise includes SLA/TAT management, team leadership, vendor implementation, and improving customer experience. He holds a Bachelors degree in Geography and has previously worked with firms like Grant Thornton Bharat LLP and AGS Transact Technologies Ltd.

He shows a professional interest in major technology and industrial companies, specifically following GE HealthCare and Siemens. Sandip is an active professional who is vocal about the quality of service delivery, both from a managerial and a consumer perspective.

He is actively seeking new leadership opportunities in a Service, Cluster, or Territory Manager role in the East India region.

Personality Overview

Value Conscious

Perfectionist

Meticulous

They respond well to confident salespeople.  They care equally about the product and its potential impact. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Customer Experience
A core part of his role involves customer feedback and experience improvement. He has also publicly posted about his own negative experiences as a consumer.
Service Management
His current role and previous experience focus on managing service delivery, including SLAs, TATs, service center monitoring, and team leadership.
Operations Management
Has held specialist and managerial roles focused on operational efficiency, data analysis, and vendor management at companies like Grant Thornton and Reliance ResQ.

Media Appearances

Sandip has no verified media appearances

Work History

3-2023
Service Manager at Reliance ResQ
2-2022 - 3-2023
Operations Department Specialist at Grant Thornton Bharat LLP
4-2019 - 2-2022
Sr. Officer at Bandhan-Konnagar
11-2013 - 4-2019
Senior Executive at AGS Transact Technologies Ltd
8-2012 - 8-2013
Customer Service Executive at NCR Corporation

Education

7-2004 - 12-2009
Bachelor in Geography from Netaji Subhash Open University, Kolkata
2004 - 2005
Diploma of Education from Govt. Youth Computer

More Information

Social Presence :

Prographics :

Exp : 13 Location : Kolkata, West Bengal, India Job Level : Middle Designation : Service Manager at Reliance ResQ
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Insights For Selling To Sandip

During A Call Or A Meeting

DO's

  • Refer to testimonials from others in similar positions
  • Get to the point quickly instead of spending too much time on pleasantries
  • Make sure that they have the necessary authority, they could present false stature sometimes

DONT's

  • Do not give up if they are not convinced, try again with a different approach
  • Avoid long winding pitches, stay objective
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sandip is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Sandip

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Sandip move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Sandip take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Sandip

Personality Compatibility


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