Sandip Rana in

Sandip Rana

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Service Manager at Reliance ResQ
📍 Kolkata, West Bengal, India

Sandip Rana is an experienced Service Manager at Reliance ResQ with a background in operations and customer service. His expertise includes SLA/TAT management, team leadership, vendor implementation, and improving customer experience. He holds a Bachelors degree in Geography and has previously worked with firms like Grant Thornton Bharat LLP and AGS Transact Technologies Ltd.

He shows a professional interest in major technology and industrial companies, specifically following GE HealthCare and Siemens. Sandip is an active professional who is vocal about the quality of service delivery, both from a managerial and a consumer perspective.

He is actively seeking new leadership opportunities in a Service, Cluster, or Territory Manager role in the East India region.

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Experience
13 Years
Current Role
Service Manager
Job Level
Middle
Location
Kolkata, West Bengal, India
Personality Overview

How Sandip shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Sandip cares about

Customer Experience
A core part of his role involves customer feedback and experience improvement. He has also publicly posted about his own negative experiences as a consumer.
Service Management
His current role and previous experience focus on managing service delivery, including SLAs, TATs, service center monitoring, and team leadership.
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Career

Work history

3-2023
Service Manager
Reliance ResQ
2-2022 - 3-2023
Operations Department Specialist
Grant Thornton Bharat LLP
4-2019 - 2-2022
Sr. Officer
Bandhan-Konnagar
11-2013 - 4-2019
Senior Executive
AGS Transact Technologies Ltd
8-2012 - 8-2013
Customer Service Executive
NCR Corporation
In the press

Media appearances

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Education
7-2004 - 12-2009
Bachelor in Geography
Netaji Subhash Open University, Kolkata
2004 - 2005
Diploma of Education
Govt. Youth Computer
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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