Sandra Bruce

Examiner
DISC Type : cs

Head of Customer Experience at London Square

London Area, United Kingdom

Overview

Sandra Bruce is an experienced leader in the property development sector, currently serving as the Head of Customer Experience at London Square. She has a strong background in sales leadership and coaching, having progressed through several management roles at London Square and previously at Barratt Developments plc.

Outside of her professional life, Sandra is a dedicated family person and supports charitable causes. She has actively championed fundraising efforts for organizations like White Lodge, a charity that holds personal significance for her family.

Sandra proudly supported her sons run in the London Marathon to raise funds for a charity deeply important to their family.

Personality Overview

Late Adopter

Unexpressive

Status Quo Seeker

They do not like taking risks at all and go for proven options in the end.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. They are thorough and always follow a systematic approach.

Topics They Care About

Customer Experience
Her current role as Head of Customer Experience at London Square shows her focus on delivering exceptional service and client satisfaction in the property market.
Sales Coaching
Her dual title includes Sales Coaching, indicating a passion for developing and mentoring sales teams to achieve their best performance.
Team Leadership
With a history of leading teams at both London Square and Barratt Developments, she is a seasoned and inspiring leader in her field.

Media Appearances

Sandra has no verified media appearances

Work History

7-2024
Head of Customer Experience at London Square
4-2022 - 7-2024
Head Of Sales at London Square
10-2011 - 4-2022
Sales Manager at London Square
4-1999 - 10-2011
Team Leader at Barratt Developments plc

Education

Sandra has no verified education history

More Information

Social Presence :

Prographics :

Exp : 26 Location : London Area, United Kingdom Job Level : Mid-senior Designation : Head of Customer Experience at London Square
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Insights For Selling To Sandra

During A Call Or A Meeting

DO's

  • Be firm in your communication and stay in control
  • Ask them which other stakeholders would be important for this purchase decision
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Don't push them too hard to make fast decisions, give them time
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sandra is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Sandra

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Sandra move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Sandra take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Sandra

Personality Compatibility


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