Sanjay KH in

Sanjay KH

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Product Manager, Customer Experience at Entain India
📍 Bengaluru, Karnataka, India

Sanjay is a product and program leader with 16 years of experience in Customer Experience, specializing in loyalty and growth. He focuses on engineering user journeys to boost retention and has a background in leading large-scale global programs at companies like Dell and IBM. Colleagues describe him as a visionary, strategist, and problem-solver.

Outside of his professional life, Sanjay has a deep interest in personal wellbeing and mindfulness. He has dedicated significant time to this passion, developing expertise beyond his tech career and applying principles of discipline and instruction to his personal growth.

Unique fact: Sanjay is a certified Yoga Instructor, having completed a 300-hour learning course.

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Experience
16 Years
Current Role
Product Manager, Customer Experience
Location
Bengaluru, Karnataka, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Sanjay cares about

Customer Journey Engineering
He specializes in turning customer engagement into measurable retention and growth by creating high-intent user journeys, as seen in his work at Entain.
Loyalty & Retention Programs
His experience includes launching coin-economy programs and other loyalty initiatives to improve key metrics like NPS, ARPU, and real-money retention.
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Career

Work history

8-2022 - 6-2026
Product Manager, Customer Experience
Entain India
6-2021 - 7-2022
Program Lead, Change Automation
Tech Mahindra
11-2015 - 4-2020
Program Lead - Global eCommerce Quality
Dell Technologies
2-2014 - 6-2015
Client Solutions Engineer
IBM
8-2012 - 12-2013
Presales Engineer
Pingar
In the press

Media appearances

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Education
Bachelor of Engineering (BE)
Visvesvaraya Technological University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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