Sanjay Pathak

Examiner
DISC Type : cs

Vice President Level-2, Digital CX Solutions and Capability Head at EXL

Dallas, Texas, United States

Overview

Sanjay Pathak is a Practice Head at EXL with 30 years of experience in customer experience technology. He specializes in driving CX transformations by architecting data-driven solutions using Conversational AI and cloud-native platforms. He holds an MBA and is an AWS Certified Cloud Practitioner.

He recently participated in an immersive, hands-on innovation and AI lab at University College Dublin, focusing on ideation, prototyping, and solving complex AI challenges.

Personality Overview

Late Adopter

Tough To Convince

Unexpressive

They do not like taking risks at all and go for proven options in the end.  They tend to have clarity about their needs and constraints, and are unlikely to over-promise. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

CX Transformation
His career focus is on driving customer experience transformations by leveraging data, AI, and modern cloud-native solutions.
Conversational AI
He has deep expertise in developing solutions using technologies like Google CCAI and Amazon Lex, frequently sharing content on this topic.
Generative AI
He follows and posts about the latest trends in Generative AI, applying it to develop innovative customer experience solutions.

Media Appearances

Mentor Profile – Sanjay Pathak, Vice President, Digital CX Solutions, EXL (Womennovator). Featured in Womennovator

See Now

Work History

10-2024
Vice President Level-2, Digital CX Solutions and Capability Head at EXL
1-2019 - 10-2024
Vice President- Digital Transformation at EXL
10-2014 - 12-2018
Sr.AVP - Head of Voice & Contact Center Technology Services at EXL
10-2008 - 1-2011
Service Delivery Manager at IBM
6-2008 - 9-2008
Sr. Manager at GENPACT

Education

Education details unavailable from Doctor Babasaheb Ambedkar Marathwada University
Master of Business Administration (MBA) from Karnataka State Open University

More Information

Social Presence :

Prographics :

Exp : 19 Location : Dallas, Texas, United States Job Level : Senior Designation : Vice President Level-2, Digital CX Solutions and Capability Head at EXL
URL has been copied!

Insights For Selling To Sanjay

During A Call Or A Meeting

DO's

  • Be firm in your communication and stay in control
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Ask them which other stakeholders would be important for this purchase decision

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't be very accepting if that is your natural style, stay firm
  • Don't rely on relationship building even if they act pleasantly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sanjay is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Sanjay

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Sanjay move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Sanjay take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Sanjay

Personality Compatibility


Other EXL Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.