Sanjay Pathak in

Sanjay Pathak

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Vice President Level-2, Digital CX Solutions and Capability Head at EXL
📍 Dallas, Texas, United States

Sanjay Pathak is a Practice Head at EXL with 30 years of experience in customer experience technology. He specializes in driving CX transformations by architecting data-driven solutions using Conversational AI and cloud-native platforms. He holds an MBA and is an AWS Certified Cloud Practitioner.

He recently participated in an immersive, hands-on innovation and AI lab at University College Dublin, focusing on ideation, prototyping, and solving complex AI challenges.

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Experience
19 Years
Current Role
Vice President Level-2, Digital CX Solutions and Capability Head
Job Level
Senior
Location
Dallas, Texas, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Sanjay cares about

CX Transformation
His career focus is on driving customer experience transformations by leveraging data, AI, and modern cloud-native solutions.
Conversational AI
He has deep expertise in developing solutions using technologies like Google CCAI and Amazon Lex, frequently sharing content on this topic.
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Career

Work history

10-2024
Vice President Level-2, Digital CX Solutions and Capability Head
EXL
1-2019 - 10-2024
Vice President- Digital Transformation
EXL
10-2014 - 12-2018
Sr.AVP - Head of Voice & Contact Center Technology Services
EXL
10-2008 - 1-2011
Service Delivery Manager
IBM
6-2008 - 9-2008
Sr. Manager
GENPACT
In the press

Media appearances

Mentor Profile – Sanjay Pathak, Vice President, Digital CX Solutions, EXL (Womennovator). Featured in Womennovator
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Education
Education details unavailable
Doctor Babasaheb Ambedkar Marathwada University
Master of Business Administration (MBA)
Karnataka State Open University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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