Scott Hauptman in

Scott Hauptman

Examiner · DISC type cs
SVP, Customer Interactions at Grange Insurance
📍 Columbus, Ohio, United States

Scott Hauptman is the Senior Vice President of Customer Interactions at Grange Insurance, where he has held various leadership roles including Chief Claims Officer. He focuses on leveraging technology and strategic partnerships to enhance the claims process. Scott earned his BA from The Ohio State University and an MBA from Franklin University.

Outside of work, Scott is deeply committed to his community. He serves as a long-standing board member for Flying Horse Farms, a camp for children with serious illnesses, and is also involved with LifeCare Alliance as a Risk Committee Member, demonstrating a strong passion for supporting local causes.

He believes a successful insurance claim depends on perfectly balancing three key elements: indemnity, experience, and expense.

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Experience
16 Years
Current Role
SVP, Customer Interactions
Job Level
Leadership
Location
Columbus, Ohio, United States
Personality Overview

How Scott shows up

Status Quo Seeker
Late Adopter
Unexpressive

They are always well-planned and adopt a systematic approach. They do not like taking risks at all and go for proven options in the end. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Priorities

Topics Scott cares about

Claims Innovation
Speaks at industry events and focuses on using technology like drones and proactive communication to improve the claims lifecycle.
Customer Experience
His current role as SVP of Customer Interactions underscores his focus on setting realistic expectations and delivering a differentiated experience for customers.
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Career

Work history

4-2024
SVP, Customer Interactions
Grange Insurance
4-2018
VP, Chief Claims Officer
Grange Insurance
6-2015 - 4-2018
AVP Casualty Claims Leader
Grange Insurance
1-2020 - 12-2023
Board Member
Flying Horse Farms
6-2012 - 4-2018
Risk Committee Member
LifeCare Alliance
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2003 - 2005
MBA
Franklin University
1989 - 1993
BA
The Ohio State University
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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