Scott Hauptman in

Scott Hauptman

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SVP, Customer Interactions at Grange Insurance
📍 Columbus, Ohio, United States

Scott Hauptman is the Senior Vice President of Customer Interactions at Grange Insurance, where he has held various leadership roles including Chief Claims Officer. He focuses on leveraging technology and strategic partnerships to enhance the claims process. Scott earned his BA from The Ohio State University and an MBA from Franklin University.

Outside of work, Scott is deeply committed to his community. He serves as a long-standing board member for Flying Horse Farms, a camp for children with serious illnesses, and is also involved with LifeCare Alliance as a Risk Committee Member, demonstrating a strong passion for supporting local causes.

He believes a successful insurance claim depends on perfectly balancing three key elements: indemnity, experience, and expense.

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Experience
16 Years
Current Role
SVP, Customer Interactions
Job Level
Leadership
Location
Columbus, Ohio, United States
Personality Overview

How Scott shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Scott cares about

Claims Innovation
Speaks at industry events and focuses on using technology like drones and proactive communication to improve the claims lifecycle.
Customer Experience
His current role as SVP of Customer Interactions underscores his focus on setting realistic expectations and delivering a differentiated experience for customers.
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Career

Work history

4-2024
SVP, Customer Interactions
Grange Insurance
4-2018
VP, Chief Claims Officer
Grange Insurance
6-2015 - 4-2018
AVP Casualty Claims Leader
Grange Insurance
1-2020 - 12-2023
Board Member
Flying Horse Farms
6-2012 - 4-2018
Risk Committee Member
LifeCare Alliance
In the press

Media appearances

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Education
2003 - 2005
MBA
Franklin University
1989 - 1993
BA
The Ohio State University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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