Sean M. in

Sean M.

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SVP, Chief Experience Officer at Charter Oak Federal Credit Union
📍 Greater Boston, United States

Sean is a senior executive in the credit union industry, currently serving as the SVP, Chief Experience Officer at Charter Oak Federal Credit Union. His expertise spans customer experience, digital transformation, and brand strategy for multi-billion dollar institutions. He holds a BBA from the Isenberg School of Management, UMass Amherst.

Outside of his professional life, Sean is an avid outdoorsman who enjoys hiking and skiing. He is also a passionate collector of Delta airline miles and a self-proclaimed Diet Coke drinker, showing a fondness for travel and particular brands.

Unique fact: He is a passionate collector of Delta airline miles.

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Experience
16 Years
Current Role
SVP, Chief Experience Officer
Job Level
Leadership
Location
Greater Boston, United States
Personality Overview

How Sean shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Sean cares about

Customer Experience
As a Chief Experience Officer, his entire career is focused on shaping the member journey. He has built and led CX practices within credit unions.
Digital Transformation
He previously led a multi-billion dollar credit union's digital transformation, spearheading investments in digital banking, marketing automation, and customer data management.
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Career

Work history

9-2026
SVP, Chief Experience Officer
Charter Oak Federal Credit Union
1-2026 - 4-2026
EVP, Chief Growth & Innovation Officer
Lighthouse Credit Union
2-2022 - 1-2026
SVP, Chief Experience Officer
Lighthouse Credit Union
1-2019 - 12-2021
VP, Marketing & Experience
Digital Federal Credit Union
5-2018 - 1-2019
VP, Marketing
Digital Federal Credit Union
In the press

Media appearances

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Education
BBA
Isenberg School of Management, UMass Amherst
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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