Sergio Apicella in

Sergio Apicella

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Jefe del Centro de Atención Telefónica y Canales Digitales Asistidos por Personas at Federación Patronal Seguros
📍 Argentina

Sergio Apicella is the Head of the Telephone Attention Center and Assisted Digital Channels at Federación Patronal Seguros. Described as a great professional, he has a track record of implementing key technologies like Microsoft Dynamics CRM, SAP CRM, and omnichannel platforms. He is also certified in Scrum and Customer Experience Management.

Outside of work, Sergio is interested in major technology companies like Google and Microsoft. He also has a notable interest in The LEGO Group, which suggests an appreciation for creativity, systems, and design. His shared content indicates he is a reflective professional who contemplates current industry trends.

He has a distinct interest in The LEGO Group, pointing to a potential hobby in creative construction.

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Experience
12 Years
Current Role
Jefe del Centro de Atención Telefónica y Canales Digitales Asistidos por Personas
Location
Argentina
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Sergio cares about

Customer Experience
He leads customer-facing digital channels and holds a certification in Customer Experience Management, showing a deep focus on user satisfaction.
Digital Transformation
Has led multiple key digital initiatives, including the implementation of Microsoft and SAP CRMs, a website redesign, and an omnichannel platform.
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Career

Work history

5-2024
Jefe del Centro de Atención Telefónica y Canales Digitales Asistidos por Personas
Federación Patronal Seguros
10-2011 - 5-2022
Jefe de Prevención de Lavado de Activos y Financiación del Terrorismo. Jefe del Centro de Contacto.
Federación Patronal Seguros
In the press

Media appearances

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Education
1970 - 1983
Bachillerato
Instituto Nuestra Señora del Carmen.
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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