Shane Gallagher

Observer
DISC Type : ci

Senior Solution Consultant - Autonomous Employee Experience at ServiceNow

Washington, District of Columbia, United States

Overview

Shane is a Senior Solution Consultant at ServiceNow specializing in AI-powered enterprise solutions for U.S. Aerospace & Defense clients, including the U.S. Navy. A Colby College graduate, he has a background in technology consulting at Slalom and Accenture Federal Services.

His academic interests include language, having studied Spanish Language and Literature and earned a certificate for excellence in second language acquisition. His commitment to service was recognized with the Sonia Sotomayor Citizenship and Service Award.

Unique fact: Shane advises the U.S. Navy on deploying Agentic AI to create autonomous employee experiences.

Personality Overview

Value Driven

Assertive

Curious

They are generally good communicators and can be hard to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are likely to ask many questions and look heavily for supporting information.

Topics They Care About

Autonomous Employee Experience
His role at ServiceNow focuses on deploying Agentic AI to deliver autonomous employee support for enterprise customers.
AI in Defense
Advises U.S. Aerospace & Defense customers, including the U.S. Navy, on implementing AI-powered enterprise service delivery solutions.
Digital Transformation
Previously led teams at Slalom and Accenture to design and implement custom digital solutions on platforms like Salesforce for federal and commercial clients.

Media Appearances

Shane has no verified media appearances

Work History

1-2022
Senior Solution Consultant - Autonomous Employee Experience at ServiceNow
1-2020 - 1-2022
Senior Consultant at Slalom
10-2017 - 1-2020
Technology Consulting Senior Analyst at Accenture Federal Services
9-2016 - 5-2017
Research Assistant at Colby College
5-2016 - 9-2016
Market Development Intern at EF Education First

Education

2013 - 2017
Bachelor of Arts (B.A.) from Colby College
Spanish Language and Literature from PRESHCO

More Information

Social Presence :

Prographics :

Exp : 11 Location : Washington, District of Columbia, United States Job Level : Mid-senior Designation : Senior Solution Consultant - Autonomous Employee Experience at ServiceNow
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Insights For Selling To Shane

During A Call Or A Meeting

DO's

  • Help them realize that there is no personal risk in making this decision
  • Focus on immediate action-items rather than the larger goals
  • Be prepared for a lot of questions, answer them objectively

DONT's

  • Avoid making offhand commitments
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shane is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Shane

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Shane move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Shane take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Shane

Personality Compatibility


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