Shannon George in

Shannon George

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Chief Operating Officer at Europ Assistance Australia and New Zealand
📍 Greater Brisbane Area, Australia

Shannon George is the Chief Operating Officer at Europ Assistance for Australia and New Zealand, with over 22 years of experience in the banking, finance, and insurance sectors. Her expertise lies in service delivery, global operations, and process improvement. She is a graduate of Griffith University.

Shannon is passionate about developing a positive and collaborative culture within her teams. She focuses on leadership that elevates engagement and ensures her medical and travel teams work as a single, supportive community to assist travelers globally, even in high-pressure situations.

She recently led her team in achieving a full travel insurance license, a significant milestone she describes as reflecting immense commitment and care.

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Experience
27 Years
Current Role
Chief Operating Officer
Job Level
Leadership
Location
Greater Brisbane Area, Australia
Personality Overview

How Shannon shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Shannon cares about

Customer Experience
Her mission is to deliver exceptional service and the best medical assistance. Improving customer experience and processes is a core passion mentioned throughout her profile.
Team Culture
Emphasizes developing a positive, collaborative culture and elevating engagement across the APACME region, believing that strong connections and collective vision drive impact.
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Career

Work history

8-2024
Chief Operating Officer
Europ Assistance Australia and New Zealand
9-2023 - 6-2024
Regional Head of Medical and Travel services
Allianz Partners Australia
4-2021 - 9-2023
Client Services Manager
Equifax - Australia
10-2019 - 3-2021
Senior Operations Manager- Collections and Business Services
Collection House Group
4-2019 - 3-2021
Operations Manager
Collection House Group
In the press

Media appearances

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Education
2002 - 2005
Bachelor of Education (B.Ed.)
Griffith University
1998 - 2000
Diploma of Business/Management
TAFE
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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