Sheila Buckley in

Sheila Buckley

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Head of Customer Experience at ESB
📍 Ireland

Sheila Buckley is the Head of Customer Experience at Electric Ireland, bringing over 15 years of digital expertise from the media, retail, and telecom sectors. She focuses on using data and customer insights to drive commercial decisions. Colleagues describe her as a talented, dedicated, and energetic leader with strong commercial acumen.

Sheila is deeply committed to improving the customer journey, earning a Customer Champion Leadership Award for her initiatives that positively impacted Net Promoter Scores. She also holds a Masters and a Postgraduate Diploma from the Irish Management Institute.

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Experience
13 Years
Current Role
Head of Customer Experience
Job Level
Mid-senior
Location
Ireland
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Sheila cares about

Customer Experience
Her entire role is dedicated to driving customer excellence. She recently celebrated her team winning a CX Impact Award for their employee engagement program focused on customers.
Digital Strategy
Has an extensive background in managing digital marketing, social media strategy, and multi-million dollar PPC and SEO budgets in previous roles.
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Career

Work history

1-2023
Head of Customer Experience
ESB
12-2017 - 1-2023
Digital Manager
ESB
12-2016 - 12-2017
Global Ecommerce Manager
Aer Rianta International
12-2015 - 12-2016
Online Product and Commercial Manager
Independent News & Media
12-2013 - 12-2015
eCommerce Marketing Manager
RTE Digital
In the press

Media appearances

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Education
10-2021 - 6-2022
Postgraduate Diploma
Irish Management Institute
2015 - 2016
Masters
Irish Management Institute
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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